The garment is half the promise.
The other half is how we look after you.

Shipping

We dispatch from our Singapore studio within 1 business day of order confirmation. Every parcel is hand-checked, folded, and sealed with a wax mark before it leaves our hands.

Domestic · Singapore

• Standard — 1–2 business days. Complimentary on all orders above S$80.
• Express (next-day before 6pm) — S$8 flat. Order by 2pm for same-day dispatch.
• Saturday Delivery — Available in selected postal codes for S$12.

International

• Asia-Pacific (Malaysia, Indonesia, Thailand, Vietnam, Hong Kong, Taiwan, Japan, South Korea, Australia) — 3–6 business days · from S$18.
• Rest of World (United States, United Kingdom, European Union, Middle East, rest of Asia) — 5–9 business days · from S$28.

Duties and import taxes for orders outside Singapore are calculated transparently at checkout — no surprises at your door. Orders above S$220 ship free within Asia-Pacific; above S$300 ship free worldwide.

Order Tracking

A tracking number is emailed the moment your parcel is collected by our courier partner. You will also receive three further notifications — dispatched, out for delivery, and confirmed delivered.

If 48 hours have passed since your dispatch email and your tracking shows no movement, write to care@rvse.sg with your order number. We will investigate with the courier on your behalf the same day.

Returns & Exchanges

We want you to keep what you love — and return, without friction, what doesn't fit. RVSE offers 30 days from delivery to return or exchange any item in its original condition.

What Qualifies

• Unworn, unwashed, with all tags and hygiene seals intact.
• Original packaging included where possible.
• Initiated within 30 days of the delivery date.

Hygiene Policy

Because our garments sit closest to the skin, we cannot accept returns on items where the hygiene seal has been broken or removed. You are welcome to try items on — please keep the seal in place until you are certain.

How to Return

1. Begin a return on your order page or email care@rvse.sg.
2. We send a prepaid return label the same day (domestic orders) or within 1 business day (international).
3. Drop the parcel with the indicated courier. We notify you when it arrives at our studio.
4. Your refund is issued within 3–5 business days of inspection.

Exchanges

Size or silhouette exchanges are free within Singapore. For international exchanges we cover the cost of sending the replacement; you are responsible for the return shipping.

Refunds

Refunds are issued to your original payment method within 3–5 business days after we receive and inspect the return. Banks may take an additional 2–3 days to reflect the credit on your statement.

• Domestic returns — full refund, no return fee.
• International returns — full refund less the return shipping cost, which is shared transparently before you ship.
• Store credit option — choose store credit instead of a refund and receive an additional 10% on the returned value.

Final-sale items (clearly marked) are not eligible for refund but remain covered by our warranty.

Warranty & Quality

Every RVSE garment is guaranteed against manufacturing defects for 12 months from the date of purchase. If a seam gives way, fabric pills unusually, or elastic loses its tension before it should — we replace it. No receipts required beyond your order number.

Honest wear and tear over time is a sign of a garment loved. We'll still help — often with care advice, occasionally with a replacement at cost. Everyone is treated as a long-term client, not a single transaction.

Garment Aftercare

Treat the cloth and it will treat you back. Our recommendations, refined with our textile partners:

• Wash — cold (30°C), gentle cycle, inside-out. A mesh laundry bag extends elastic life considerably.
• Detergent — liquid, sulphate-free. Avoid fabric softener; it coats the fibres and dulls the hand-feel.
• Dry — flat or low heat. High-heat tumble drying will shorten the life of any waistband.
• Iron — rarely needed. If so, use low heat on the inside of the garment.
• Store — folded, not hung. Keep away from direct sunlight for deep-tone colours.

Payment & Security

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayNow (Singapore), GrabPay, and ShopBack. All transactions are encrypted end-to-end and processed via PCI-DSS-compliant payment partners. RVSE does not store your card details on our servers.

Instalments. Atome and ShopBack PayLater are available on orders above S$50 within Singapore.

Account & Orders

You don't need an account to order from us — guest checkout is available. Creating an account lets you track past orders, save addresses, manage subscriptions to The List, and speed through future checkouts.

• Change or cancel an order — possible within 1 hour of order confirmation. After that, the order has entered our picking process and cannot be stopped.
• Update shipping address — write to us immediately. If the parcel has not yet been collected, we can redirect it without charge.
• Gift receipts — select "gift" at checkout and your order will arrive without pricing, with a handwritten note if you leave one.

Speak with Us

A member of our studio team — not a bot — answers every message. Expected response time is within 8 business hours, Monday through Saturday.

• Email — care@rvse.sg
• WhatsApp — +65 8000 7873 (messaging only, 9am–7pm SGT)
• Instagram DM — @rvse.sg

For anything beyond care — press, wholesale, collaborations — see the contact form.